TWS Academy carries out all courses with a variety of learning resources, to provide an option suitable for every student. All information for theory, practical and assessments are provided in the form of handouts, powerpoint slides, models and verbal discussions.
Minimum Student Age
We accept all students aged 18 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 18 years on the day of training for face to face courses. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.
Payment is required in full at the time of booking the course, with the exception of flexible payment options through third party companies.
Should you have a gift voucher, please contact us via email to discuss applying this to your course - firstname.lastname@example.org
For gift vouchers, these will expire on the date given on the voucher itself and cannot be extended or redeemed beyond this date. Any fees paid for gift vouchers would be forfeit after the voucher expiry date.
TWS Academy reserves the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no difference of price can be refunded in the event of a later course price reduction.
From date of purchase there is a 14 day cooling off period whereby your course fee will be refunded should you change your mind. After this period all bookings are non-refundable and non-transferable.
In the event a course is cancelled or postponed out of our control, no refunds will be offered. An alternative date will be offered. TWS Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to cancellation of courses. Please see the cancellation policy for further information.
In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of TWS Academy), provided you contact us no later than 14 days prior to the training course date by email - email@example.com. Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee of £50.
We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. Our team will respond to confirm whether a reschedule is possible and where it is not possible and the student chooses not to attend their training, you may forfeit your course fee.
Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 14 days notice by email to our team, you will automatically forfeit your course fee and TWS Academy will be under no obligation to provide a refund.
Courses booked as part of discounted ‘last minute offers’ will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue, so this price does not transfer to other courses.
If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.
In the first instance, please contact our team at firstname.lastname@example.org regarding your reschedule request (or non-attendance), who will respond within 24 working hours.
In the event that TWS Academy should have to cancel your course for reasons outside of our control; TWSA will endeavor to give students at least 24 hours’ notice of any cancellation by telephone and/or email. TWS Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by TWS Academy will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.